Privacy policy

Thank you for visiting Earthkinn (“we”, “our”, “us”) through our website www.theearthkinn.in (“Website”).

We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and safeguard your personal information.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

This Privacy Policy is incorporated into and subject to our Terms of Use.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you interact with our Website, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Date of birth (if voluntarily provided)

  • Order history

  • Communication history

  • Any information you voluntarily provide through forms or email

B. Payment Information

All payment transactions are processed through secure third-party payment gateways. We do not store your debit/credit card details. Payment providers may retain financial information in accordance with their own privacy policies.

C. Usage & Device Information

When you use our Website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Click behavior

  • Location (approximate, based on IP)

D. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Remember preferences

  • Understand website usage

  • Deliver relevant content and ads

You may disable cookies through your browser settings, though certain features may not function properly.

E. Third-Party Analytics

We may use analytics tools (e.g., Google Analytics) to understand user behavior and improve performance. These third parties operate under their own privacy policies.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our Website and product offerings

  • Send marketing communications (only if you opt-in)

  • Detect fraud and ensure security

  • Comply with legal obligations

We may use anonymized or aggregated data for analytics, research and business improvement.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data.

We may share information with:

A. Service Providers

Trusted third parties who help us operate the Website (e.g., payment gateways, shipping partners, analytics providers). They access data only as necessary to perform services.

B. Legal Compliance

If required by law, regulation, court order, or governmental authority.

C. Business Transfers

In case of merger, acquisition, restructuring or sale of business assets, user information may be transferred as part of that transaction.

4. Data Storage & Security

We implement commercially reasonable security safeguards to protect your information. However, no system can guarantee 100% security.

By using our Website, you acknowledge that:

  • Internet transmission may not be fully secure

  • You are responsible for safeguarding your account credentials

We retain your information only for as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal and accounting requirements

  • Resolve disputes

5. Your Rights

You may:

  • Access or update your personal information

  • Request correction of inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, email us at:
Info@theearthkinn.in

6.Withdrawal of Consent

You may withdraw your consent to the processing of your personal information by writing to us at Info@theearthkinn.in.

Please note that withdrawing consent may limit your ability to use certain services.

7. Eligibility

Use of this Website is available only to persons capable of forming legally binding contracts under the Indian Contract Act, 1872.

If you are under 18 years of age, you may use this Website only with parental or guardian supervision.

8. Communications

We may send:

  • Transactional emails (order confirmations, updates)

  • Policy updates

  • Marketing communications (if opted in)

You may unsubscribe from promotional communications at any time via the unsubscribe link or by contacting us.

9. International Transfers

Your information may be stored or processed in India or other jurisdictions where our service providers operate. By using our Website, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.

11.Grievance Officer

For questions, complaints, or requests related to your personal data, please contact:

Shweta Shah
Earthkinn
Laxmi Plaza, 523, New Link Road
Laxmi Industrial Estate, Veera Desai Industrial Estate
Andheri West, Mumbai, Maharashtra – 400053
Email: Info@theearthkinn.in

We aim to respond within 30 days of receiving your request.